Your Cart

Return & Refund Policy

Return & Refund Policy

At Hothath, we strive to ensure your satisfaction with every purchase made through our e-commerce platform. We understand that occasionally you may need to return a product or request a refund. This Return & Refund Policy outlines our procedures and guidelines for processing returns and refunds.

1. Returns

1.1 Eligibility:

  • We accept returns for eligible products within 3 days from the date of delivery.
  • To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.

1.2 Non-returnable Items:

  • Some items are non-returnable, including perishable goods, personalized items, gift cards, etc.

1.3 Return Process:

  • To initiate a return, please contact our customer service team at contact@hothath.com within the specified return period.
  • Please provide your order number, details of the item(s) you wish to return, and the reason for the return.
  • Once your return request is approved, we will provide you with instructions on how to proceed with the return.

1.4 Return Shipping:

  • Customers are responsible for the return shipping costs unless the return is due to our error or a defective product.
  • We recommend using a trackable shipping service to ensure that your returned item is received by us.

2. Refunds

2.1 We have no Refund policy:

  • Once your returned item is received and inspected, in exchange we will send you another product you want to order again

3. Exchange

3.1 Exchange Policy:

  • We currently do not offer exchanges. If you wish to exchange an item, you will need to return the original item following our return process and place a new order for the desired item.

4. Contact Us

If you have any questions about our Return & Refund Policy, please contact us at contact@hothath.com. Our customer service team is here to assist you and ensure that your shopping experience with Hothath is pleasant and hassle-free.